Shipping

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections - 

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. 
  • Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. 

We use a high security checkout procedure on our site to protect both the customer and Archangel Secrets. This extends our processing time to 5 days as we fully verify our customers and fulfill orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

USA & Canada
Standard Secured Shipping & Insurance takes 1½ - 3 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ -3 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ -3 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping & Insurance takes 1½ -3 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from our warehouse over 100,000 sales & 3 years. Some orders may be faster, or slower depending on the location of recipient and the fulfillment center used*

WHERE DO YOU SHIP FROM?

Archangel Secrets works very closely with some of the top global merchants from all over the world to source and curate the unique products on the market at the best prices for you.

We are constantly traveling and meeting with suppliers to ensure the products pass our strict quality & manufacturing guidelines…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, Japan, Indonesia, Vietnam etc. via our partnership with USPS.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. Since we know customers can always have a change of heart, we allow up to 24 hours to cancel your order. Simply send us an e-mail within 24 hours and we'll ensure your order is cancelled/fully refunded.

Once 24 hours have passed, your order will go into processing where we pack & prepare the shipment. Due to demand, this can take anywhere from 3-5 business days. 

When this is completed, you will receive a shipping confirmation email.

Once your order has shipped, we will send you another shipping update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your shipping update email.

Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

All orders are processed including QA process, testing and packing within 5-10 business days of the order being placed.

  • FREE Standard Shipping for all USA Orders over $50
  • Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency.
  • The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 2 to 4 Weeks (the US Only). Your time is invaluable, we won’t waste it.
  • For worldwide (non-US) customer. Your product will arrive within 2-5 weeks depending on your shipping address.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

RETURNS & EXCHANGES

What is your cancellation policy?

You have 24 hours after the order is placed to cancel your order and receive a refund for your purchase. If you try to cancel your order after you received a shipping confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

We do not refund shipping cost. Return shipping is to be paid by the Buyer. 

See more about our return policy here: Archangel Secrets' Return & Refund Policy